Support

Questions, help, and how to manage your account.

Contact us

For anything we haven't covered below — bugs, disputed answers, feedback, or account help — email us directly.

support@triviaten.app

Frequently asked questions

When does a new puzzle unlock?

A new 10-question puzzle unlocks at your device's local midnight. Everyone gets the same 10 questions for a given puzzle number, regardless of timezone.

Can I retry a puzzle if I get a question wrong?

No — once you submit your answers you're locked out until your next puzzle unlocks. Each puzzle is a single attempt, which is what keeps streaks and leaderboards fair for everyone.

What happens if I run out of time on a question?

An unanswered question is automatically graded as wrong and charged the full time for that question.

How do streaks work?

Playing today's puzzle keeps your streak alive. Missing a day resets it. Your current streak is shown on the home screen.

I think a question or answer is wrong. What do I do?

You can flag it from the results screen. Disputes are reviewed by us, and if you're right, we'll correct it and update affected scores where possible.

How do I turn off notifications?

Notifications are optional. You can disable them any time from your device's notification settings, or from Profile → Settings inside the app.

Can other people see my scores?

Only what your privacy settings allow. You control whether friends and/or the global leaderboard can see your scores, streaks, and badges from Profile → Settings.


How to delete your account

You can permanently delete your Trivia Ten account and all associated data directly from the app — no need to contact support.

  1. Open Trivia Ten and go to the Profile tab.
  2. Tap Settings.
  3. Tap Delete Account.
  4. Confirm the deletion when prompted.

This immediately and irreversibly deletes your profile, results, streaks, badges, friendships, devices, and any disputes you've filed. This action cannot be undone. See our Privacy Policy for more detail on what's removed.

If you're unable to access the app, email support@triviaten.app from the address on your account and we'll delete it for you.